Curriculum Developer and Trainer – Sage Intacct

About IFI Professionals (Incubator Finance):

IFI Professionals provides managed FinTech services that help small to medium-size businesses grow their business. We offer outsourced managed services that deliver business insights that empower dynamic and growing companies to overcome challenges related to poor and untimely visibility. Our clients rely on us to lead their organization’s business transformation benefiting from our team’s vast experience and expertise. IFI is a leading FinTech system design, implementation, and integration service organization focused on providing sophisticated accounting, CRM, and analytics solutions across various industries.

"What it Means to Share the IFI Experience as an Employee"

We have gone to great lengths to ensure our employees feel respected, listened to, and have an opportunity to constantly learn new things and grow. In addition, we offer a flexible work schedule, so if you have a special event you want to attend you can leave early. We want you to have a good balance between work and your personal life.

For a third year in a row, we were awarded as being one of the Top 100 Best Employers and a Great Place to Work, and most recently recognized by Fortune Magazine. In fact, 100% of our employees said IFI Professionals is a great place to work compared to 59% of employees at a typical US-based company.

Responsibilities:

This is a newly created career opportunity in an area of our business which is rapidly expanding. The successful candidate will have an opportunity to put their personal mark on a brand-new work product aimed at creating and delivering training content for our clients and employees in Sage Intacct. To be successful in this role, you will need to be a Sage Intacct Accounting expert who understands how transactions flow within the system and the implementation process. This is an opportunity of building a training curriculum from the ground up!

Develop training objectives, curriculum, and supplemental material required for a successful training experience (for internal/external audience consumption).
Lead our new customers through a defined training program to ensure a successful user experience.
Evaluate and interpret training and development needs and develop appropriate and creative responses based on feedback and outcomes, while developing best practices along the way.
Develop a certification/assessment program to ensure users have successfully obtained the necessary knowledge for them to achieve the desired outcomes.
Advise our customers, who are often accounting firms, on best practices and help guide them through the transition over to Sage Intacct.
Facilitate calls with client, identify deliverables or resources requirements in a professional and courteous manner.
Proactively obtain client feedback on what went well or didn’t go so smoothly and provide appropriate input and recommended changes to the Product Manager(s).
Identify any system issues or future risks and work with managers to resolve them quickly.
Proactively support our customers with any challenges or concerns they may have.
Provide technical leadership to external and internal constituencies.
Evaluate the effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

Requirements & Skills Needed to Be Successful:

Bachelor’s Degree, preferably in Accounting
3+ years of experience in Sage Intacct accounting software.
Previous experience working with client escalations, running enablement programs one-on-one with clients or hosted enablement webinars that include two or more clients at once.
Driven by client centricity, passionate about delivering great value & experiences to clients and ensuring their success.
Comfortable with identifying pain points in existing processes and making recommendations for improvements / willingness to adapt to process changes.
An ability to work within an environment of constant change and learning.
A great communicator. You have excellent written and verbal communication skills. You make complex ideas understandable and craft requirements that are easy for multiple audiences to consume.
Ability to be flexible regarding ongoing development of products.
Well organized, disciplined approach to completion of tasks. Self-driven and accomplishment oriented.
Enthusiasm for and ability to effectively communicate and interact with others by phone or Zoom/video conference.
Applicants must be comfortable with using technology and operating in a fast-paced entrepreneurial environment.

You'll Love Working Here Because:

The benefits are great and have been expanded to include a 401k plan, summer hours, Life AD&D, Short-term and Long-term disability, along with our Core Benefits (medical, dental, vision, HSA). This list is not inclusive.
The Diverse Culture - We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. We strive to recruit and retain the brightest and best employees as we continue our journey forward.
We provide state-of-the-art equipment including a stand-up desk, frequent team-building events and great programs that support our staff while working remotely.
The People - You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
We Care Deeply - We take time to be present and partner with our team and communities.
We Strive to Move Upward & Are Forward Thinking - We navigate through ambiguity and go the extra mile.

Award News

100% of Our Employees Feel Very Satisfied and Are Proud to Work at IFI Professionals

For a third year in a row, we have been awarded as one of the Top 100 Best Employers and a Great Place to Work. We had 100% participation in the survey and 100% of our employees said IFI Professionals is a great place to work, compared to 59% of employees at a typical US-based company. We strive to move upward and are forward-thinking. We navigate through ambiguity and go the extra mile.

We offer a flexible work schedule; we want to make sure our employees have a healthy balance between work and their personal life. We believe we make better decisions when our workforce reflects the diversity of the communities in which we operate. We have gone to great lengths to ensure our employees feel respected, listened to, and have an opportunity to constantly learn new things and grow within an inclusive environment.

These are direct quotes from our employee’s survey feedback:

Company culture is like no other. I’ve worked in both the public and private sector and this company goes above and beyond. Every employee knows they are valued. Even in the midst of the Covid-19 pandemic, …Read More

They treat you as a person/human being. They reward each individual. They care, bottom line. They do not discriminate.

Love this place, they treat me very well, I love the flexible work environment that provides me with a satisfying career where I am constantly learning, great people to work with and fun place to work. …Read More

The company places trust with its employees to make the right decisions. It cares for the team’s well being and ensures that everyone is comfortable in their role.

The culture is a very close-knit, family type where it’s easy to get to know others.

The company strives to allow for a good work-life balance and frequently holds company events to show their appreciation. We are encouraged to build good relationships with one …Read More

The organization treats the employees with respect and as peers rather than as cogs in a machine. The people that work here all share common goals and values and it’s very easy to get along with and work with …Read More

The way management treats and values their employees is above and beyond what I have seen from other companies.

They are great at focusing on team building, focusing on career path for each employee, great work-life balance, support from team-members and supervisors while also having the freedom to work without …Read More

It puts an emphasis on individual well being and personal priorities. It’s all about culture here. It’s the most important thing to most people these days to make sure they aren’t just sitting at a desk working. …Read More

This company is a team. They are all wonderful people who really make an effort to treat all of us equally and beyond fair. I’ve received a promotion during covid. I’ve received flowers when a close …Read More

This organization actually cares about their employees.

This organization fosters a sense of community and family for their employees. The owners communicate on a weekly basis with all employees to keep us apprised of changes within the organization …Read More